Laboratory owners can request and create a new iLab laboratory account from the iLab website. This creates the initial laboratory workspace and administrator identity; it is different from a Clinic Portal or Technician Portal account.
Before you begin
Prepare:
The account owner's first and last name
The laboratory name
Country and phone number
An email address the owner can access
A strong password
A referral code, if one was provided
Use a durable business email address. The first account controls the laboratory workspace and can later create access for employees, clinics, and dentists.
Register the laboratory
Open the iLab website and start the registration or free-trial form.
Enter the owner's First Name and Last Name.
Enter the Lab Name exactly as it should identify the business.
Select the Country and enter the Phone number.
Enter the owner's Email address.
Enter the referral code if applicable.
Create a password that satisfies every password rule shown beside the form.
Read and accept the terms and privacy agreement.
Complete the anti-bot verification.
Submit the form.
The registration form requires a password of at least eight characters containing an uppercase letter, a lowercase letter, a number, and a special character.
What happens next
After a successful registration, iLab signs the new owner into the laboratory's workspace using the laboratory address returned during setup. Save that address and bookmark it. It can differ from the public website address.
Complete the laboratory profile and essential configuration before inviting operational users. Typical next steps include currency and regional settings, departments and production workflow, restoration catalog and prices, employees and permissions, and clinic records.
Registration problems
The form does not submit
Review every required field, all password requirements, acceptance of the terms, and the security verification. Correct the highlighted fields and try again once.
The email or phone is already in use
Do not create a second laboratory to work around an existing account. Try signing in or resetting the password for the registered email. Contact support if ownership or organization access must be recovered.
You need a branded version
Standard registration creates an iLab workspace. A separately branded mobile or web experience for the laboratory is an add-on that requires commercial setup. Contact iLab to confirm availability, scope, store publishing, domain, and pricing before promising a launch date.
Security recommendations
Give each employee an individual account; do not share the owner password.
Use a password that is not used for another service.
Store the laboratory sign-in address in the organization's password manager or onboarding material.
Keep the owner email accessible and current because it is needed for account recovery.
Need help?
Email [email protected]. Include the laboratory name and owner email, but never include the password or a verification code.